We strive to deliver your new outdoor play and furniture within 1-2 weeks from confirmation of order. If for some reason an item is out of stock, we will contact you to discuss the options on getting two deliveries and liaise with you regarding the estimated delivery time frame of the item on back order. If you need your order to be delivery on a specified date due to opening a new centre or renovations etc. please make this information clear to us when placing your order. Always feel free to contact us to ensure that this date is kept current to avoid any disappointments. Delivery charges are passed on at cost and are calculated depending on where your product is being delivered to. You must ensure the correct delivery address and access details are provided to us at the time of order confirmation. We shall use all reasonable endeavours to meet the estimated delivery date. Our goal is to deliver; In full, on time, no hassles! It must be noted that Outdorable is not and will not be liable for any loss or damage. However it arises, if the products are not delivered within a reasonable time after the estimated delivery date. We try to select the best carriers for your area in cost saving and premium service, so we would value any feedback (negative or positive), to enable us to continue to improve your experience with us.